pogo Platform Privacy Notice

This page describes what we collect when you use pogo and how we keep that data protected. We at pogo handle your personal information with care, following standard data protection practices. Your privacy matters to us, and we are transparent about how your data flows through our platform.

When you create a pogo account, deposit funds, place a bet, play a slot game, or participate in a tournament, we collect information to deliver these services. We also use your data to prevent fraud, verify your identity, and comply with legal requirements in supported jurisdictions. This notice explains each category of data we collect, why we collect it, and who has access to it.

Our commitment is to keep your information secure, share it only where necessary, and let you know exactly what we are doing with it. If you have questions about our privacy practices, our support team is available in English during standard business hours.

What data we collect on pogo

We collect different types of information depending on how you use pogo. When you register, we ask for your email address, a password, your name, date of birth, and location. These details help us create your account and verify that you are eligible to use our platform in your jurisdiction.

During account verification, we ask you to upload identity documents (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We use this information to confirm your identity and prevent fraud. This is a standard requirement in online gaming and helps protect both you and pogo.

When you make deposits or withdrawals, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records showing the amount, date, and payment method. We do not store your payment credentials (card numbers, wallet passwords) on our servers; your payment provider handles that security.

• Account information: email, name, date of birth, location, phone number
• Identity documents: uploaded for verification purposes
• Payment records: transaction history with your chosen payment methods
• Game activity: bets placed, selections made, tournament participation, and results
• Device information: IP address, browser type, operating system, device identifiers
• Communication logs: any messages you send to our support team

How we use your data on pogo

We use your information to deliver the pogo service. Your account details let us log you in, send you updates, and process your deposits and withdrawals. Your game activity helps us calculate tournament standings, settle bets, and track your balance. This is the core purpose of data collection—making the platform work.

We also use your data to protect pogo and its users. We analyze patterns to detect fraud, match-fixing, and abuse. If we see unusual account behavior (such as rapid withdrawals or suspicious betting patterns), we may request additional verification. This protects everyone on the platform.

Finally, we use your data to meet legal requirements. In supported jurisdictions where we operate (including Indonesia, where users may access pogo from Jakarta, Surabaya, Bandung, Medan, or Semarang), we may be required to keep records of transactions and user information for regulatory authorities. We comply with these obligations transparently.

Who has access to your data on pogo

Our internal team accesses your data only when necessary to run pogo. Customer support staff can view your account and transaction history to help resolve issues. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the payment information required to process your deposits and withdrawals. Identity verification partners may see your uploaded documents to confirm authenticity.

We do not grant third-party marketers, advertisers, or analytics firms access to your personal information. We use our own systems to track game activity and platform performance; we do not embed external tracking cookies that follow you across other websites.

Internal access

Our support, compliance, and technology teams access your data as needed to deliver service and prevent fraud.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive transaction details only.

Verification partners

Third-party firms may view identity documents to confirm authenticity. This is optional only if you choose to withdraw funds.

Legal requests

We comply with lawful requests from authorities in jurisdictions where we operate.

Data location and security on pogo

Our servers may sit outside your jurisdiction. Your data may be processed, stored, or backed up in countries outside Indonesia. This is common in online gaming and does not reduce your privacy protections. We apply the same security standards regardless of server location.

We protect your data using encryption (HTTPS for website traffic, AES-256 for stored information), firewalls, and regular security audits. We limit employee access to what is necessary for their role. We do not keep your data longer than needed to provide service and meet legal requirements. If you close your account, we delete your personal information unless we are required by law to retain it.

Cookies and tracking on pogo

We use cookies to keep you logged in and to remember your preferences (such as your time zone or language setting). These are essential for the platform to function. We do not use cookies to track you across other websites or to build a profile of your browsing behavior outside pogo.

You can manage cookies through your browser settings. Disabling cookies may prevent pogo from working properly, so we recommend keeping them enabled. We do not use third-party analytics cookies that track you across the internet.

Your rights regarding your data on pogo

You have the right to access your personal data on pogo at any time through your account dashboard. You can update your email, name, phone number, and other details directly. If you need to access your complete data set or request corrections, contact our support team.

You can request deletion of your account and associated data. We will delete information we no longer need to provide service, though we may retain transaction records if required by law. Account closure is immediate, but some background data may persist in backups for a limited time.

Contact and policy updates on pogo

If you have questions about how we handle your data on pogo, our English-language support team is available during standard business hours. You can reach us through the dashboard chat or email. We respond to all inquiries promptly and respectfully.

We may update this privacy notice occasionally to reflect changes in our practices or to comply with new regulations, particularly as requirements evolve in regions where users access pogo (such as during Idul Fitri, Idul Adha, Imlek, or Nyepi holiday periods when activity patterns shift). We will notify you of significant changes by email or through a prominent notice on pogo. Your continued use of pogo after an update means you accept the new terms.

Our commitment to your privacy is foundational. We collect only what we need, use it only for legitimate purposes, and protect it with industry standards. We operate transparently and do not make hidden claims about your data. If you ever feel your privacy has been compromised on pogo, contact us immediately so we can investigate and respond.

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